We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via phone: (206) 235-2411.
The cost of return shipping is sometimes the seller's responsibility and at times the buyer's. You must determine who bears the cost of the return shipping when you process the refund to the buyer, based on the reason for the return.
The return is free if the return reason is seller-responsible. Label cost cannot be deducted.
The label cost can be deducted if the return reason is buyer-responsible.
| Return reason | Responsibility |
|---|---|
| Accidental order | Buyer |
| Better price available | Buyer |
| The shipping box or envelope isn't damaged, but the item is damaged | Seller |
| Missed estimated delivery date | Seller |
| Missing parts or accessories | Seller |
| The shipping box or envelope and item are both damaged | Seller |
| Wrong item sent | Seller |
| Defective or does not work properly | Seller |
| Arrived in addition to what was ordered | Seller |
| No longer needed or wanted | Buyer |
| Unauthorized purchase | Seller |
| Description on the website was not accurate | Seller |
| Damaged during delivery | Seller |
| Performance or quality not adequate | Buyer |
| Incompatible or not useful for intended purpose | Buyer |
| Damaged due to inappropriate packaging | Seller |
| Part not compatible with the existing system | Buyer |
| Excessive installation or did not install | Buyer |
| Noted damage upon receiving | Seller |
| Damage notes are missing upon receiving | Buyer |
You can always contact us for any return questions at tacomapartsoffice@yahoo.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at tacomapartsoffice@yahoo.com.